Frequently Asked Questions

UK orders typically arrive within 3-5 working days. We dispatch orders Monday to Friday, and you'll receive tracking information once your order ships.

Yes! We offer free UK standard delivery on all orders over £60. Orders under £60 have a flat rate shipping fee of £2.50.

No, we currently only ship within the UK

Absolutely! Once your order is dispatched, you'll receive an email with tracking information so you can follow your parcel's journey.

We offer a 30-day return policy for unworn, unwashed items in their original packaging with tags attached. If you're not completely satisfied, simply contact us to arrange a return.

Contact our customer service team to initiate a return. We'll provide you with a returns label and instructions. Once we receive and inspect your return, we'll process your refund within 5-7 working days.

Yes! If you need a different size or TOG rating, contact us and we'll arrange an exchange.

Returns shipping would be deducted from the refund amount at a flat free of £2.50. For exchanges there will be a flat fee of £3.50 to cover both return and new shipping labels. 

Our sleeping bags and suits are sized by age and height. Check the product page for detailed measurements. For the best fit, measure your baby's height and choose the size that allows 10-15cm of growing room at the feet.

We recommend sizing up to allow for growth and ensure comfort. Our sleepwear is designed with extra room to accommodate nappies and allow natural movement.

Yes, our products are designed to UK standard sizing. Each product page includes detailed measurements to help you choose the perfect fit for your little one.

Most babies transition to sleeping suits around 9-18 months when they start standing and walking. Sleeping suits with legs give toddlers the freedom to move safely while staying warm.

Machine wash at 30°C on a gentle cycle with similar colours. Use a mild, baby-friendly detergent. Avoid fabric softeners as they can reduce the fabric's breathability and affect the TOG rating.

We recommend air drying to maintain the quality and longevity of the organic cotton. If you must tumble dry, use a low heat setting. High heat can damage the fibres and affect the TOG rating.

Yes, we recommend washing all sleepwear before first use to remove any residue from manufacturing and to soften the organic cotton for your baby's comfort.

For stubborn stains, pre-treat with a gentle stain remover suitable for baby clothes. Avoid bleach or harsh chemicals. For organic stains, a paste of bicarbonate of soda and water works well.

No, when cared for properly, the TOG rating remains consistent. Avoid fabric softeners and high heat drying to maintain the thermal properties of your sleepwear.

With proper care, our GOTS organic cotton sleepwear is designed to last through multiple children. The durable, high-quality fabric maintains its softness and thermal properties wash after wash.

GOTS (Global Organic Textile Standard) is the world's leading certification for organic textiles. Our organic cotton is grown without harmful pesticides or chemicals, making it gentle on your baby's skin and better for the environment.

OEKO-TEX Standard 100 certification means our fabrics have been tested for harmful substances and are safe for babies. This gives you peace of mind that your little one is sleeping in the safest possible materials.

Yes! All our sleepwear is designed with safety in mind. We use breathable fabrics, secure zips, and follow UK safety standards. Our products contain no flame retardants or harsh chemicals.

TOG choice depends on your room temperature, not the season. Check our Baby Sleep TOG Guide for detailed recommendations based on your nursery temperature.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for your convenience.

Absolutely! Our website uses secure SSL encryption to protect your personal and payment information. We never store your card details on our servers.

If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been dispatched, we cannot make changes, but you can return it under our 30-day returns policy.

Yes! We offer gift wrapping options at checkout. Our sleepwear makes a perfect gift for baby showers, birthdays, or welcoming a new arrival.

You can reach us via email at support@shopsleepingstars.com or through our contact form. We aim to respond to all enquiries within 48 hours during business days.

Yes! Our products are designed by a Certified Baby Sleep Consultant. Check our blog and guides for expert sleep tips, or contact us with specific questions about choosing the right sleepwear for your baby.

We're currently an online-only retailer, which allows us to offer you the best prices and widest selection.